Terms & Conditions
ACADEMY TERMS & CONDITIONS:
DBS International Academy is open to boys and girls between the ages of 6-15. The participant must be at least 6 years of age or no older than 15 years of age on the first day of the DBS International Academy season.
All DBS International Academy venues will be covered by Public Liability Insurance but not for Personal Accidents.
Once the fees have been received, a receipt will be issued by email. The receipt is confirmation of your place on the DBS International Academy. For bookings made directly to DBS International Academy, cheques and postal orders should be made payable to DBS International Academy.
Credit card payments to DBS Tours LTD will carry a 3% processing surcharge.
DBS International Academy will not permit any child to participate in the DBS International Academy Programme without a registration being form completed. By signing up to the programme you give your permission to allow your child to be given medical treatment either by way of first aid by a suitably qualified person or by a doctor. You also consent to your child being taken to a doctor or hospital in case of emergency. DBS International Academy reserve the right to refuse an applicant based on
the information provided in the medical consent form. If there is any change to the medical information you provided on your application form, it is the parents
responsibility to inform the DBS International Academy coaching staff through email.
Damages/Injuries/Loss of Possessions:
The DBS International Academy is staffed by accredited UEFA Coaches appointed by DBS International Academy who will implement the highest safety measures. European
Elite Soccer will not be held responsible for damages, injuries or loss of possessions. We strongly recommend that all valuables be left at home. In DBS International Academy participants may be asked to assume the position of goalkeeper or play with participants of a different age. The parent / guardian of any child who does not wish their child to assume this position or play with children of a different age must make it known to DBS International Academy before payment is made for the Academy. In the absence of such notification it shall be deemed that the parent / guardian has consented to their child assuming a goalkeeping position or to playing with children of a different age if requested to do so by a coach.
Participants must follow the instructions of the coaching staff in charge. Misbehaviour or bullying may result in the participant being expelled from the DBS International Academy and any fees paid will not be refunded. In the interest of safety, participants are not permitted to leave the DBS International Academy during the coaching session times without the written consent of a parent/guardian. If a child is expelled from their DBS International Academy their parent/guardian will be contacted
immediately and appropriate arrangements for the collection of the child will be made should the participant not have parental consent to travel to and from the venue.
Photographic or Video Permission:
All participants in DBS International Academyprograms may be used in photographic or video material for promotional purposes by DBS International Academy. If the participating child is under a court order or is in care of the HSE the parent/guardian must advise DBS International Academy of this in writing before the commencement of DBS International Academy. If any parent/guardian does not want their child to be photographed or videoed by DBS International Academy for promotional purposes, the parent/guardian must advise this in writing to the DBS International Academy, Unit 2 Newmarket Hall, St Lukes Avenue Dublin 8 at least 5 days prior to the commencement of DBS International Academy.
DBS International Academy cannot be held accountable for weather conditions. We ask that all participants come prepared. In cases where the weather has affected the
condition of the playing surface or is deemed so bad that coaching activities have to be suspended, the coaching staff will be available to supervise the players until such a time it is deemed safe to resume. Should the conditions show no signs of improving, DBS International Academy will contact the parent or guardian to advise them of the suspension of coaching activities if necessary. It will then be of the parent/guardian to make arrangements to collect their child immediately. The coaching staff will supervise all children until they have been collected. This will be a last resort.
We ask that payments are made through the methods advised on the DBS International Academy website. All payment options are clearly stated both on the website and through the email provided on the registration form. Payment for each new block should be paid in full or in agreed instalment amount and in advance to DBS International Academy through one of the payment options provided. These are Revolut Business, PayPal, Stripe, Online banking or
Cheque. Once a block commences, the Fee is non-refundable under any circumstances except with the prior agreement of DBS International Academy. Players missing sessions without giving a minimum of 24 hours’ notice will not be carried over into the next block and are non-refundable.
Agreements can be made to carry over sessions into a new block. Agreements are limited to:
1. If a player is unable to participate due to serious injury or illness. A medical certificate may be requested by DBS International Academy. These sessions missed,
once deemed valid by DBS International Academy staff will be reduced from the amount owed for the next block.
2. If I player is on holidays then once notice has been provided 14 days in advance.
*Maximum of 3 sessions per block. (sessions carried over into the next block, will be discounted off the full amount due €249 or €199 (sibling specific). Where any special offer rates are advertised, these special offer rates cannot be availed of and used in conjunction with any agreement for carrying over sessions.
A special offer rate is only available when the full amount is paid in full before the commencement of the block.
Where a player decides not to continue onto additional blocks, no money will be refunded. Once a block commences, refunds cannot be made.
All players must be in the appropriate training kit in the section they are training. The training kit must be purchased online through the shop on our website. Players have 6 weeks from their first session start date to purchase the kit. After this time the player may be refused entry into the academy until kit is purchased. Any of the sessions missed will not be refunded, nor will the individual be allowed carry these sessions over into the next block.
Management reserve the right to change the terms and conditions from time to time. The version on our website being the most up to date version.
Camp specific terms and conditions
DBS International Academy shall not be accountable should our camp activities be suspended or cancelled due to adverse weather. In cases where the weather has affected the condition of the playing surface or is deemed so bad that coaching activities have to be suspended, the coaching staff will be available to supervise alternative indoor activities, only if the host club or venue can provide such an indoor facility. Please note the vast majority venues cannot provide indoor playing
facilities. Should such a facility not be available and the conditions show no signs of improving, DBS International Academy will contact the parent or guardian to advise them of the suspension of coaching activities if necessary. It will then be the responsibility of the parent/guardian to make arrangements to collect their child immediately. The coaching staff will supervise all children until they have been collected.
Cancellations & Camp Transfers:
In exceptional circumstances, it may be possible to facilitate transfer of bookings to alternative dates/venues. If you wish to transfer a booking you must contact a
member of the European Elite Team 48 hours before the commencement of the camp on 0879356578 or email ca***@ee*************.com
No refunds will be made after the playing kit has been presented to the participants or should the cancellation be notified after the camp has commenced. In the unlikely event that inclement weather forces the cancellation of the full week’s activities a full refund will be issued. If inclement weather causes only partial cancellation of the week, no refund will be issued. DBS International Academy must be contacted on 0879356578 or email ca***@ee*************.com in relation to refund queries.
Small group session terms & conditions
Sessions will be paid for on a monthly basis, with sessions taking place on a Monday or Wednesday.
Please note some months may have 4 days in the month (ie. 4 Mondays in a month) and some may have 5, this will result in an adjustment to the monthly price.
Our session price is, 4 sessions for €100 or 5 sessions for €125.
If you want to book a single session, you can do so at a cost of €30 (please be aware that we may not be able to guarantee the time requested in one off sessions).
An invoice will be sent out at the beginning of each month for payment via PayPal. Cash payments are accepted. If you wish to do so we would ask that you place the money in an envelope with your son/daughter’s name on it, and give it to the coach before the commencement of the session.
A time and day will be allocated for small group sessions, if you commit to a month of sessions, your allocated time will stay the same on a weekly basis, unless
requested by EES and agreed upon by both parties.
If we have not received notice of non-attendance 24 hours prior to the start of the session, then payment will be taken for that session and won’t be carried over to the following month’s block.
There may be certain circumstances to which the cancellation terms can be adjusted at the discretion of the EES Directors.
If players cannot attend a session(s) within the month and appropriate notice is given, the sessions(s) will be carried over into the next month and deducted
from next month’s payment.
If a player decides not to continue with the small group sessions, mid-block, the remaining sessions will not be refunded.
TOUR BOOKING TERMS & CONDITIONS:
- Your Contract With Us
These Booking Conditions, apply to your contract with DB Tours Ltd, company number 482944 trading as DB Tours, DB Sports, DB Sports Tours. DBS Rugby Tours, DBS Hockey Tours, DBS Partnerships & DBSIFA. Email: In**@db***********.com
Please read them carefully as they set out our respective rights and obligations and you will be bound by them. In these Booking Conditions references to “you”, “your”, “group leader”, ‘the client’ include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. Our acceptance of your deposit or payment, and the issuing of an invoice, forms a contract between us and the party leader (first named passenger) acting on behalf of all passengers in the party.
- Making Your Booking
To make a booking with DB Tours, you will need to contact the reservations department, or book online through the website where applicable. The person making the booking will be deemed to be the party leader, and must be at least 18 years old at time of booking. The party leader is deemed authorised to make the reservation on behalf of all persons on the booking and all named persons are deemed subject to the Booking Conditions. The party leader is responsible for making all payments on behalf of all persons on the booking.
Once we have received your booking and payments, we will confirm your holiday / tour reservation by issuing a confirmation invoice to the party leader, subject to availability. Your booking will exist once we have issued your confirmation invoice. Please check this invoice as soon as you receive it, and contact us immediately if any information appears to be incorrect or incomplete on the confirmation or any other document issued, as it may not be possible to make certain changes later on in the process.
- E-Brochures / Website Accuracy
Although we make every effort to ensure the accuracy of the e-brochure information and pricing, regrettably errors do occasionally occur. You must therefore ensure you check the price and all other details of your chosen arrangements with us at the time of booking. We reserve the right to make any make any amendments and / or corrections to our e-brochure information and pricing.
The deposit required will depend on the components you choose. Our standard deposit is €100 per person, together with any necessary supplier payments (e.g. some airlines, transport providers or hotel will require full payment and / or non-refundable deposits at the time of booking. Some Airlines, transport providers or hotels will require full payment at the time of booking and where possible your travel consultant will advise this at the point of booking. Airlines may also cancel seats. In this instance, you may be required to pay a further deposit at short notice to secure flights. Although a provisional reservation for a scheduled flight may be made on payment of a deposit, a confirmed booking cannot exist, neither can the price be guaranteed, until final payment for the ticket has been received and the ticket issued.
Your balance must be paid before the date specified on the travel confirmation which is normally no later than 10 weeks before your departure date. If we do not receive final payment by the due date then we / the provider of the services in question reserve the right to treat your booking as cancelled by you and cancellation charges will be applicable as detailed in section 10 below.
Full payment will be required for all bookings made within 10 weeks of departure.
Accepted payment methods include cash, credit cards Visa and MasterCard, wire transfers and our only booking platform through our partners, including but not limited to WeTravel & Splink.
Please note, where a card is being used for payment, the client should note that there may be a charge related to the card of up to 3%.
- The Price Of Your Holiday / Tour
Unless otherwise stated, all prices are based on two people sharing a twin or double bedded room. There will normally be supplements for single travellers and sometimes there are reductions for three or more people sharing a room. Exact prices can only confirmed by one of our travel advisors creating a tailor-made quote for you.
We reserve the right to amend the price of unsold holidays / tours at any time and correct errors in the prices of confirmed holidays / tours. We can change your holiday / tour price after you have booked, only in certain circumstances:
Changes in the price of the carriage of passengers resulting from changes to the cost of fuel or other power sources, the level of taxes or fees imposed by third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports, or exchange rates mean that the price of your travel arrangements may change after you have booked.
We will absorb, and you will not be charged for, any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premium and any amendment charges. You will be charged for the amount over and above that. If this results in an increase equivalent to more than 8% of the price of your travel arrangements, you will have the option of accepting a change to another holiday / tour if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid, except for any insurance premiums and any amendment charges and/or additional services or travel arrangements.
Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
Our prices are based on costs and exchange rates as of the time and date of your booking. DB Tours Ltd. reserves the right to pass on any increases due to fluctuation in currency exchange rates, increases imposed by suppliers or any increases due to Government action. By Government action, we mean events such as the imposition of a new tax in the Republic of Ireland or abroad, or an increase in an existing tax or levy, or a catastrophe such as war, which causes major disruption to oil supplies.
Should the price of your holiday / tour go down due to the changes mentioned above, by more than 2% of your confirmed holiday / tour cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
Unless otherwise stated on the proposal/agenda the payment does not include the cost of drinks, food, admission, transfers, parking charges, porterage, fees, contributions and/or any other items that are not referred to on the proposal.
Adequate travel insurance is a condition of your contract with us. You must take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. You must ensure that your policy specifically includes Coronavirus (Covid-19) related Cover, Disruption Cover (sometimes sold as an optional extra). If you fail to travel with sufficient and comprehensive insurance cover we will not be liable for any losses in respect of which insurance cover would otherwise have been available. Please note that we cannot advise you on this. It is your responsibility to ensure you have appropriate and adequate travel insurance.
- Your Financial Protection
When you buy a IAA protected air holiday / tour package from us, you will receive a confirmation invoice from us confirming your package holiday / tour arrangements and your protection under our Irish Aviation Authority TA0703. In the unlikely event of our insolvency, the IAA will ensure that you are not stranded abroad and we will arrange to refund any money you have paid to us for an advance booking. For further information visit the IAA website at www.aviationreg.ie
- If You Change Your Booking
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking or by e-mail from the e-mail address given to us at the time of booking. You will be asked to pay any further costs we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible.
Note: Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% off that part of the arrangements.
If you wish to vary your travel dates, duration, flight arrangement or accommodation, then we will need to recalculate your holiday / tour price as some of the elements may incur different costs from your original booking. In this case we will advise you of any changes in costs either increases or decreases applicable in addition to the amendment fee.
Where the size of the party is changed, the price for the rest of the party members will be recalculated on the new party size if applicable. Providing a name change is provided to us before this will be treated as an amendment and carries the appropriate fee except in the case of scheduled flights where they will almost always levy 100% cancellation charge. Where changes by you result in the size of the party or the total sell price of the holiday / tour being reduced, an €50 Administration fee will be applicable plus any additional costs due to the reduction of numbers.
You can transfer your booking to another person, who satisfies all the conditions that apply to this booking, by giving us notice in writing as soon as possible and no later than 14 days before departure. Both you and the new traveller are responsible for paying all costs we incur in making the transfer.
Please note however that re-ticketing charges levied by scheduled airlines in respect of name changes will incur cancellation charges which can be as much as 100% of the flight cost. Also, some scheduled airlines may not even permit name changes.
- Changes Made By Us
It is a term of your booking that we are able to make changes to any aspect of your booking. If the change is insignificant, we will ensure that you are notified about it, wherever possible. Examples of insignificant changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers.
In extreme circumstances where an event is outside of our control (for example and airline cancelling a flight and we change your booking to an alternative flight to the same destination from any departure airport within 300 Kilometres of the original departure airport or port), such a change will not be a significant one entitling you to cancel without payment of the normal cancellation charges.
- Cancellations By You
Should you wish to cancel your package or part of your holiday / tour booking, you must notify us in writing signed by the person who made the booking as soon as possible. Any such notification must be sent via email or by recorded delivery if posted. Notification of cancellation will only be effective from the date it is received at our offices.
If your cancellation takes place prior 10 weeks of your departure there will be no refund of deposits paid. If you have paid more than the deposit required, then the balance over and above the required tour deposit will be refunded.
If your cancellation takes place within 10 weeks of your departure no money will be refunded.
You may be able to recover these cancellation charges from your travel insurance company if the reason for your cancellation falls within the terms of your insurance policy. DB Tours Ltd, recommend you and your tour group take out additional insurance to what is already covered in your tour package.
- Cancellations By Us
If we do not receive the full amount outstanding by the due date, 10 weeks prior departure, we reserve the right at any subsequent time before departure to cancel the booking and charge cancellation fees.
Very rarely it is necessary to cancel holiday / tour / flight arrangements and we reserve the right in our absolute discretion to do so. However, we will not cancel after the date the final balance of your holiday / tour falls due unless you default in payment or we are forced to do so as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care such as those mentioned in the important note below. If we do cancel (other than due to your default in payment) we will offer you the choice of an alternative holiday / tour /flight of comparable standard if available (with you paying or receiving a refund in respect of any price difference) or a full refund of all monies paid together with the compensation set out in clause 6 above (Insurance).
In the unlikely event we have to cancel an excursion for any reason whatsoever a full refund of that excursion will be made or an alternative excursion will be offered at no extra cost.
If we have to cancel an excursion and you are directly the cause, no refund of monies will be paid.
Excursions are defined as but not limited to stadium tour, training session, live game, friendly match, social activity etc.
- Other Cancellations
It can happen that events or excursions* are cancelled due to circumstances beyond the control of the DB Tours Limited, for example, an event** could be cancelled specifically due to bad weather or force majeure (see section 13). Please note in those circumstances where the cancellation of a tournament or other such event, is outside the control of DB Tours Limited, then DB Tours Limited will not be liable for any refund, compensation or any other costs which may be incurred in respect of the trip
*Excursions are defined as but not limited to stadium tour, training session, live game, friendly match, social activity etc
**Events are defined as but not limited to tournaments
- Force Majeure
We regret we cannot accept liability or pay any compensation where your package holiday / tour is cancelled, curtailed, delayed or in any way changed or where the performance or prompt performance of our contractual obligations is prevented or affected in whole or part as a result of circumstances amounting to ‘Force Majeure’. Force Majeure does not constitute either change or cancellation by us and should be covered by your travel insurance. Such circumstances include, but are not limited to, war or threat of war, riot, civil strife, industrial dispute, epidemics, pandemic, health risks, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, technical problems with transport, closure or congestion of airports, cancellations or changes of schedules by scheduled airlines, government action or advice and all similar circumstances outside our control.
- Credit Note
In circumstance where a Credit Note is issued by us, its validity will be for a defined time period as specified at the time of issue. Credit notes are strictly non-transferable and non-redeemable for a monetary refund at any point. Where the usage terms of a Credit Note are tied to a specific supplier, those terms will be communicated at time of its issue.
- Quarantine Restrictions
In the event that your holiday / tour is cancelled due to any Irish or overseas government-imposed. Covid-19 related quarantine restrictions, you will have the option to amend your travel dates to a later date. Subject to airline policies and procedures.
If you are unable to travel due to having to self-isolate either prior to travel or upon your return, relating to Covid-19 or other governmental health advisories, unfortunately, we will not be able to provide you with a holiday / tour refund, and recommend you take out comprehensive travel insurance to cover you for this possibility.
In the event that any government-imposed quarantine restrictions are introduced specific to your destination (which affect your holiday / tour, the range of or timing of facilities or activities in resort or delay your return), we regret that we will not be able to provide you with any holiday / tour refund, compensation, or consider any claim for consequential loss. We will however provide any reasonable assistance we can.
- Our Liability To You
We will accept responsibility for the arrangements we agree to provide or arrange for you as an “organiser” as set out below. Subject to these booking conditions, if we or our suppliers perform or arrange your contracted holiday / tour arrangements negligently, taking into consideration all relevant factors (for example following the complaints procedure as described in these conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your holiday / tour), we will pay you reasonable compensation. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.
You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. If any of the travel services included in your package are not performed in accordance with the contract, or are improperly performed, by us or the travel service suppliers, and this has affected the enjoyment of your travel arrangements, you may be entitled to an appropriate price reduction or compensation or both. We will not be liable where any failure to perform or improper performance of the travel services is due to:
(i) you or another member of your party;
(ii) or a third party unconnected with the provision of the travel services in the package and is unforeseeable or unavoidable;
(iii) or unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.
(iv) an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.
Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of two times the cost of your travel arrangements. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking. Our liability will also be limited in accordance with and/or in an identical manner to
- The contractual terms of the companies that provide the travel services that make up your package. These terms are incorporated into this booking;
Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details will be publicised at EU airports and available from airlines. However, reimbursement in such cases will not automatically entitle you to a refund of your holiday / tour cost from us. Your right to a refund and/or compensation from us is set out in these booking conditions. If any payments to you are due from us, any payment made to you by the airline or any other service provider will be deducted.
NB this entire section 16 does not apply to any separate contracts that you may enter into for excursions or other activities whilst on holiday / tour.
- Complaints Procedure
We sincerely hope you will not experience any problems with our services. If you do, however, you should contact the representative agent immediately (or call us between the hours of 9am and 5pm GMT) as it is likely they will be able to resolve any problem on the spot. If you are outside office hours please email us at your earliest in**@db***********.com. Please note all our representatives are authorised to act on our behalf to provide a quick resolution to your issues whilst on tour.
If there is not a rep available, please contact our office directly. It is strongly recommended that you communicate any complaint to the supplier of the services in question without delay and complete a report form whilst on tour. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were on tour this may affect your rights under this contract.
- Passports, Visas And Health Requirements
It is your responsibility to ensure all of your party holds a valid passport at the time of travel. Some countries insist on up to 6 months validity after your return date. For more information check www.dfa.ie.
While we can provide basic advice to Irish citizens regarding passports and visa requirements clients not holding passports marked Irish Citizen should check with their Embassy or Consulate. You must make sure you have all the necessary valid visa, travel and health documents to comply with the requirements of the country you are visiting. Please note all of DB Tours paperwork refers to Irish passport holders only. For all other passport holders, please contact the relevant Consulate or Embassy.
We will not accept any liability for refused boarding of Aircraft, or refused entry to a country due to incorrect Visa clearance. Some countries including United States of America, Canada and Australia require an electronic visa to be completed prior to travel. It is your responsibility to complete this and again we accept no responsibility if you do not complete accurately.
- Excursions And Activities Whilst On Tour
We cannot accept any liability for any injuries or loss of monies whilst you are on tour from independently arranged trips. Such trips do not form part of your package holiday / tour booked with us.
In some countries we contract with independent representatives to look after your welfare. However, their role is to deal with any issues you have whilst on holiday / tour and to look after your general welfare. They are not authorised to sell anything to you on our behalf, nor have we sanctioned any advice they may give you.
Please, therefore, note if you choose to accept any excursions or other activities from them, you do so at your own risk.
- Conduct While Travelling
We reserve the right in our absolute discretion to terminate without notice the holiday / tour arrangements of any customer whose behaviour is such that it is likely, in our opinion or that of any airline pilot, hotel management, or any other person in authority, to cause distress, danger, damage or annoyance to any of our other clients, employees, any third party or to property or if you are or appear to be unfit to travel by reason of intoxicating liquor, misuse of drugs or otherwise.
In these circumstances, our responsibility for your journey or holiday / tour, including any return flights thereupon ceases. Full cancellation charges will apply and no refunds will be given.
Furthermore, we shall then be under no obligation whatsoever to pay you any compensation or meet any costs or expenses you may incur as a result.
Agreeing the terms and conditions of the booking, the group leader also accepts responsibility for the good conduct of all participants during the tour/excursion/trip/party/event and warrants that at least one responsible adult will be on active duty at all times to ensure that all participants behave well.
- Furthermore, it is the group leader’s responsibility specifically to ensure that:
- No participant under 18 years of age consumes alcoholic drinks;
All local laws relating to the consumption of alcohol are at all times obeyed by the participants;
- No participant consumes alcohol to excess;
- No participant smokes in the accommodation/venue/centre’s/nightclubs unless authorised to do so or in any way causes a fire hazard
- Participants act in a responsible and lawful fashion during the tour/excursion/trip/party/event and do not behave in a way likely to cause damage to property, injury to themselves or others, or offense to other people.
In some cases and tour destinations, a Good Behaviour Bond of €500 per group will be charged initially to each group booking. This Bond will be refunded once the transport supplier(s), accommodation supplier(s) and any other supplier(s) while on tour have advised that no damage or inconvenience has been caused. Should any damage or inconvenience be reported by a supplier then the Bond will be forfeited in full.
- Information Accuracy
In the event of any conflict or inconsistencies between the Booking Conditions and anything stated by a member of staff, or elsewhere, these conditions shall prevail.
We have made every effort to ensure that all the information we provide is correct at the time of giving it. However, you will appreciate that we do not own the accommodation, airlines and other facilities that you will be using. Although we have described these as accurately as possible we cannot be held responsible for any other subsequent alterations made.
There may be occasions, particularly in low season, when some facilities may temporarily be withdrawn. If we receive prior notification of these we will inform you. Services provided by staff overseas, if applicable, are subject to local regulations and staff availability.
- Conditions Of Suppliers
Please note that the relevant carrier’s conditions of carriage will apply in the case of all air or sea travel some of which may limit or exclude the Carrier’s liability to you, often in accordance with international conventions. Please further note that, by our contract with you, we do not enter into an agreement for carriage by air but rather we only undertake to reserve seats on board one of the airlines mentioned on our websites or in our brochure or such other airlines as may be substituted. Please refer to the conditions of contract and important notices for scheduled air services below.
Both the outward and return portions of your ticket must be used. If you do not use the outward portion, you will not be allowed to utilise the return portion. If you miss or do not use your outbound journey, you must contact us for advice on your return journey.
- Building Work
From time to time, renovation or refurbishment and its associated noise are unavoidable at a hotel. Often we do receive advance notice of when it will begin, in which case you will be informed prior to making your booking or within a reasonable time of us being notified. If in any case you have not been informed, and we consider the work will have a significant effect on your stay, we will then review the option of partial refund.
- Driver Hours
Your final itinerary will adhere to the E.U. drivers tachograph regulations [https://ec.europa.eu/transport/modes/road/social-provisions/tachograph_en]. We would ask you and your group to conform to the final itinerary and not to request your driver(s) to work beyond the limit as this may render him subject to prosecution.
- Special Requests
If you or a member of your group have any special requests, please inform us as soon as possible in writing. Although we will endeavour to meet any such requests, we regret we cannot guarantee to do so. Special requests include hotel room positioning, any pre-seating arrangements on aircraft or at a live game. Please note that Airlines do restrict the number of seats that may be pre-allocated and your travel consultant will be able to advise you of this at the time of booking.
Airlines reserve the right to move your seating even if pre-allocated by us. Most Airlines have a policy of seating families together, but this may mean your party is split up, or across aisles. We cannot accept any liability for dissatisfaction with seating as this is completely out of our control.
- Special Assistance
We are not a travel company that specialises in dealing with people requiring extra assistance, but we will do our utmost to help any special requirements you may have. Before making a booking we will need to know if you have any medical/physical/mobility needs which might affect how and if we can deliver all your chosen holiday / tour services. These needs may affect your flight, transfers or the suitability of your chosen accommodation or other aspects of your holiday / tour. We would ask, therefore, that you advise us of any special needs/requirements to us in writing before making a reservation. Please note that this will not guarantee your needs will be met. It will however enable us to check the suitability of your chosen tour based on the information supplied by you. We cannot be held liable if you fail to tell us about any special requirements that may affect the quality of your holiday / tour, or if we are forced to cancel/curtail your holiday / tour due to your failure to tell us all relevant information prior to travel.
- Flight or Ferry Times
The flight & ferry timings quoted are correct at the time of your booking, but are subject to change. Latest timings will be shown on your final itinerary, but we always recommend you check the Airline’s / Ferry website 48 hours before travel.
You must, in addition, ensure you read and observe the instructions sent with your tickets for reconfirming your return flight or ferry. Generally, you will need to reconfirm by telephoning the airline / ferry or the airport / port two working days before the date of your return flight. We will not accept any liability for any increased costs or amendments to any arrangements you have due to a flight or ferry timing change.
Cancellation of Ferry
If ferries are cancelled prior to departure, we will do everything in its power to get you or your party to the said destination by arranging alternative ferry routes or sailings. We cannot be held responsible for late arrival at or missing an event. Refunds will not be given unless we receives refunds from suppliers.
- Flight Routings
Direct flights may touch down en route for re-fuelling or passenger embarkation. If the aircraft is re-fuelling you may be asked to disembark whilst this is carried out. A non-stop flight involves no touch downs between take off point and landing point. All Airlines reserve the right to re-route their aircraft without due notice and change the Aircraft type. Should the Aircraft type be changed, this may have an impact on your pre-seating.
- Check In
Generally, you will need to check in at least three hours before departure for flight. If you fail to do so by the minimum time, you are likely to be refused admission to the flight. In the event of your being refused admission to any flight or destination, country, or U.K. on return by the airline or any government authority, we will not be under any liability to you and will not be able to assist you. In the event of our being able to make alternative travel arrangements for you, you will be responsible for meeting all costs involved.
Most Airlines now offer an on-line check in service which you can use 24 hours before your flight. You will still need to be at the Airport 3 hours before your flight to use the bag drop service at check in. We will send you details with your tickets and advise you to use this to ensure you seating is confirmed. At airports where emigration pre clearance is required, it recommended you arrive at least 4 hours prior to departure.
Checking in for a ferry is usually 1 hour prior departure to allow for boarding.
Hotel check in is usually permitted from 4pm on the day of arrival. Earlier check in can often be requested in good time prior to travel, is usually chargeable and may be equivalent to an extra night fee.
- Delays, Missed Transport Arrangements And Other Travel Information
If you or any other member of your party misses your flight or other transport arrangement, it is cancelled or you are subject to a delay of over 3 hours for any reason, you must contact us and the airline or other transport supplier concerned immediately. If you or any member of your party misses any sector (leg) of a flight, the remaining sectors (legs) of your flight may automatically be cancelled by the airline without notice or compensation. Subject to the other terms of these conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances.
To be classed as an infant in accordance with the Air Navigation Regulations, a child must be under 2 at the date of return travel. At present, an infant is permitted to travel on an adult’s lap or, if between 6 months and 2 years old at the date of return travel, in a car seat. If travelling in a car seat, the infant will occupy its own seat and will therefore be liable to pay a child’s price for that seat. Any car seat used must be approved by the airline and it is your responsibility to ensure that your particular seat is acceptable. Please therefore check this point with us at the time of booking.
To be classed as a child in accordance with the Air Navigation Regulations, the child must be under 12 years of age. However, some Airlines and Hotels may vary this.
We will not accept responsibility for loss or damage to luggage, except upon proof of negligence of our company or team members and of damage in excess of normal wear and tear. Lack of proper care towards your luggage could result in your claim being turned down.
All Airlines have a lost/damaged bag policy and you will have to make any claims direct with them. The tour operators are not liable for lost property on the coach or otherwise.
- Resort Fees
Certain hotels and resorts levy guests directly in resort with fees for the use of various facilities. We have, where possible, detailed these fees on the website. However, we have no control over these charges and as such they must be paid by the customer directly to the hotel or resort.
- Departures Taxes
We make every effort to include all taxes in the price of our holidays / tours. However certain countries impose a local departure tax at the airport, notably in the Caribbean, the Bahamas and Africa. These taxes are not included in the price of your holiday / tour and must be paid for locally by the passengers in your group
- Pre Travel And Health Advice
The Department of Foreign Affairs may have issued information about your holiday / tour destination. You are advised to check this information shortly before departure on the internet at www.dfa.ie. Alternatively you can contact the Foreign Affairs & Trade on 01 4780822.
- Data Protection
The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of you travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you are traveling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes.
If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons
We comply with all legislation currently applicable for the Data Protection Act. However, should you wish not to receive promotional material from us, please in**@db***********.com. Please see our Privacy & Cookies Policy for full information regarding the way in which we use and store your personal data.
- This Contract
This contract shall be deemed to be made at the Registered Office of DB Tours Ltd, Unit 2, Newmarket Hall, St, Luke’s Avenue, Cork Street, Dublin and is subject to Irish Law and the jurisdiction of the Courts of the Republic of Ireland.
GENERAL HOLIDAY / TOUR INFORMATION
It is your responsibility to ensure that you are aware of any necessary health requirements for the destination you are travelling to (e.g. vaccination requirements). We recommend that you check with your GP for any necessary health requirements. Further health information for your destination is also available at www.dfa.ie. Alternatively you can contact the Foreign Affairs & Trade on 01 4780822.
Passport, Visa and Immigration Requirements
Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
It is your responsibility to ensure all of your party holds a valid passport at the time of travel. Some countries insist on up to 6 months validity after your return date. For more information check www.dfa.ie.
You must make sure you have all the necessary valid visa, travel and health documents to comply with the requirements of the country you are visiting. Please note all of DB Tours paperwork refers to UK passport holders only. For all other passport holders, please contact the relevant Consulate or Embassy.
We will not accept any liability for refused boarding of Aircraft, or refused entry to a country due to incorrect Visa clearance. Some countries including United States of America and Australia require an electronic visa to be completed prior to travel. It is your responsibility to complete this and again we accept no responsibility if you do not complete accurately.
Visa / Transit Visa Requirements
It is compulsory for anyone travelling to or transferring through some countries to hold a valid visa, transit visa or visa waiver which must be applied for in good time prior to travel in case your application is denied or delayed. This applies to, but is not limited to, the USA, Canada and Australia. For the current advise please refer to www.dfa.ie
ADDITIONAL RESTRICTIONS DUE TO COVID-19
Pre and Post Travel Health Requirements
It is your responsibility to check in advance of travel if a negative COVID-19 test is required. In addition, all costs associated with testing will be borne by you. You may be required to produce a Health Certificate which confirms that you have tested negative for COVID-19, or you may be subject to testing at the airport and most locations will require face masks to be worn and other safety precautions to be taken. It may also be necessary to quarantine on your return from travelling abroad. Failure to have correct health requirements in place may prevent you from travelling and no refund will be due if you are denied travel for this reason.
Whilst we will do all we can to assist our customers, should you need to change your flight due to any changes in government advice, we are bound by the Terms and Conditions of your flight operator. If the airline with whom you are due to travel cancels your flight, you will be due a refund or credit. If the flight operates and you decide not to travel you will not be entitled to a refund, only a date change with applicable fare difference and change fees being borne by you.
Should you need to change your accommodation due to Covid-19 we will do all we can to assist you in this matter however we are bound by the rules and regulations of your accommodation provider, so penalties may apply for cancellation or amendment.
Facilities in hotels / resorts
You should note that products, services, facilities and amenities at your destination may be subject to amendment, closure, reduced or intermittent availability, prior booking requirements or other additional conditions which may be imposed at short notice for your safety. In addition, for public safety, there may be restricted access to beaches and other leisure facilities at your resort.
We advise all travellers to have adequate Travel Insurance cover prior to your departure. It is extremely important that you check with your travel insurance provider that you will be covered for Covid-19.